Shipping Fees / Delivery Services & Returns

Delivery

At Scanlan's Arts Crafts & Haberdashery we strive to provide a fast, efficient delivery service to our customers. All orders received Monday to Friday before 2pm are dispatched the same day, excluding Bank Holidays. For standard UK mainland deliveries we use Royal Mail Tracked 48 or a courier of our choice. For expedited deliveries we use DPD Next Day Service with the exception of heavier or large items when we will use a courier of our choice. In the unlikely event there is a problem with your order we will always contact you as quickly as possible to remedy the situation.

Once you have finished shopping and proceed to checkout you can have your package delivered to wherever is most convenient to you so please remember to complete the delivery address if you want your package sent to your home or your work address or where it is most convenient for you. 

Orders dispatched via DPD require a signature. The delivery charge stated below is per order, not per item. To minimise delays please ensure you are able to accept the delivery between 9am and 6pm Monday to Friday. DPD wll provide automatic tracking updates to your mobile or email address. If you find you need to re-arrange delivery of your order simply use the link provided in your text or email to re-arrange delivery at a time more convenient to you.


Postage Breakdown

UK Mainland Standard                 

0g                 1000g                 £2.50              

1000g            4999g                 £7.49                         

4999g            9999g                 £9.99

10kg+                                    £18.99

UK Mainland Express

0g                    5kg                  £7.49


 Click & Collect

If you live locally you can choose our 'Click & Collect' service allowing you to buy online and collect from our store at a time convenient to you. You save on shipping fees and you get to browse our shop at the same time. As we offer free local delivery you can also use this option to place your order with no shipping fee charges and we will contact you to arrange a convenient time to deliver within our planned schedule for your area. 

NB: Please remember to contact us prior to collection as our store currently operates a by appointment only policy.


 Return's Policy

Scanlansarts adheres to UK distance selling regulations. We happily accept returns within 30 days of delivery and we'll refund the value of the order as soon as possible (usually the same day we receive the returned goods).  We want you to be 100% happy with your purchase and the service you receive from Scanlansarts. If you encounter any problems please contact us so that we might resolve any issues you are experiencing. When returning unwanted goods please enclose your name, address and order number.